At Obibi, we stand behind the quality and craftsmanship of every baby garment and product we manufacture. Our comprehensive warranty program reflects our unwavering commitment to excellence and customer satisfaction. As a leading baby clothing manufacturer with over a decade of industry experience, we understand that parents deserve complete peace of mind when it comes to products for their little ones.
This warranty document outlines our commitment to quality, the specific protections we offer, and the procedures for addressing any concerns that may arise with our products. We manufacture all our baby clothing and accessories to the highest international standards, using premium materials and rigorous quality control processes that ensure durability, safety, and comfort.
Obibi provides a comprehensive 24-month warranty against all manufacturing defects from the date of purchase. This coverage includes issues resulting from our production processes.
Duration: 24 months from purchase date
We guarantee all materials used in Obibi products to be free from harmful substances and to maintain their quality characteristics under normal use conditions.
Duration: 12 months from purchase date
All Obibi products are warranted to comply with international safety standards for infant and children's products throughout their useful life.
Duration: Lifetime of the product
The natural aging process of clothing and products through regular use is not covered under our warranty. Baby products undergo significant stress during normal use, and certain changes are expected over time.
Examples of excluded normal wear and tear include:
Damage resulting from failure to follow the care instructions provided with each Obibi product is not covered under our warranty. Proper care is essential to maintaining product integrity.
Common care-related exclusions include:
Damage caused by accidents, improper use, or modification of the product voids the warranty coverage. Our products are designed for specific uses as outlined in our product documentation.
Examples of accidental damage and misuse include:
Obibi products are designed and warranted for consumer use only. Commercial applications, including but not limited to rental services, daycare facilities, and hospitality use, are subject to different warranty terms.
Commercial use limitations:
Before submitting a warranty claim, please review the care instructions and warranty exclusions to determine if your issue is covered. Gather your proof of purchase and examine the product for any signs of accidental damage or improper care.
Collect the following documents to support your warranty claim:
Submit your warranty claim through our online portal at claims.obibi.com or contact our customer service team at [email protected]. Include all collected documentation and a detailed description of the issue. Our team will acknowledge your claim within 2 business days.
Our quality assurance team will review your claim and may request additional information or the physical product for inspection. Evaluation typically takes 5-10 business days from receipt of all required information. In some cases, we may work with independent testing facilities to verify manufacturing defects.
Once your claim is approved, we will proceed with the appropriate resolution, which may include:
Obibi provides warranty coverage for products purchased through authorized retailers worldwide. While our warranty terms remain consistent globally, claim procedures may vary by region to comply with local consumer protection laws.
Customers outside our main markets should contact our international warranty department at [email protected] for specific instructions based on their location.
Before manufacturing begins, all materials undergo rigorous testing to ensure they meet our strict quality standards and safety requirements.
During manufacturing, multiple quality checkpoints ensure every product meets our specifications before moving to the next production stage.
Before packaging, each finished product undergoes comprehensive inspection by our quality assurance team to verify it meets all Obibi standards.
For customers seeking additional protection beyond our standard warranty, Obibi offers optional Extended Protection Plans for specific product categories. These plans provide enhanced coverage for normal wear and tear, accidental damage, and other issues not covered by our standard warranty.
Extends coverage to 36 months and includes protection against accidental stains and minor tears.
Our most comprehensive coverage extending to 48 months with enhanced benefits including wear and tear protection.
Extended Protection Plans must be purchased within 30 days of the original product purchase. For complete details and pricing, visit our Extended Protection page or contact our customer service team.
Our dedicated warranty support team is available to assist with any questions about our warranty coverage or to help process a claim. We're committed to making the warranty process as straightforward and efficient as possible.
Warranty Claims Department:
[email protected]
Hours of Operation:
Monday-Friday: 8:00 AM - 8:00 PM (EST)
Saturday: 9:00 AM - 5:00 PM (EST)
Sunday: Closed
Mailing Address for Warranty Returns:
Obibi Warranty Processing Center
#816 Spring Lake Industry Zone
Shantou, GuangDong, China
Please include your claim reference number with all returns
Note: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. Obibi reserves the right to modify warranty terms with proper notice. Current warranty terms are always available at obibi.com/warranty.