Home Service Center FAQ

Obibi Baby FAQ

• How to order? What are the order process?

• How to wholesale?

• How to OEM?

• What are the shipment time?

• What are the Lead time?

• Could we request make samples before order? How about the lead time?

• Could we replace the defect goods in warranty date?

• How to order? What are the order process?

1, Visit our on-line products catalog or Download the catalog, for reqeust to our Sales Department get the price list and samples, So that you can order after confirm samples;
2, If you are Obibi's dealers, You can use your ID and password go to Dealers Order System order; And email your order copy or order number to us after done.

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• How to wholesale?

1, Please visit Obibi Baby products Catalog , and check which items are your interest, and send email to [email protected] or fax to us with about your addess, your name, telephone number, mobile number and the goods Item No. ,We will reply you in 12 hours, If you no receipt any reply in 24 hours, Please resend or phone to us.
2, Our Sale Department will send a pro invoice with the lead time and other details to you after receipt your order request;
3, You can arrange the payment after receipt our pro invoice, Please email the transfer copy or fax the copy to us for confirm when done transfer;
4, We will arrange the good send to you base on the confirmation lead time, If the delivery time have any change, We will let you know advance.

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• How to OEM ?

1, If you would like to develop your styles series or target design,Please send email or fax your request details to our sales department as below; We will reply you in 12 hours, If you no receipt any reply in 12 hours, Please resend again or phone to us ask the process .
2, Please fill us about below your info, So that we can process your request: Your Company name, Address, telephone number, fax number, website, and the target request's drawing or samples photos.

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• What are the shipment time ?

All goods send to you will base on your shipment item choose, Below is some latest shipment data for you reference.

• EXPRESS SHIPMNET (UPS/ FEDEX/ DHL or TNT)
It generally takes:
2-4 days to USA, Canada;
3-4 to days to Europe:
1-2 days to China, Hongkong, Taiwan, Macao;
3-4 to days to Australia;
2-3 days to Asia country;

• AIR SHIPMNET (By air plane)
It generally takes:
4-6 days to USA, Canada;
4-6 to days to Europe:
2-3 days to China, Hongkong, Taiwan, Macao;
4-5 to days to Australia;
4-5 days to Asia country;

• SEA SHIPMNET (Buy Sea surface )
It generally takes:
23-34 days to USA, Canada;
23-34 to days to Europe:
3-6 days to China, Hongkong, Taiwan, Macao;
21-31 to days to Australia;
10-26 days to Asia country;

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• What are the Lead time ?

The lead time base on your order quantity and style, and more request, All lead time will show in the pro invoice of you get.

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• Could we request make samples before order? How about the lead time?

Yes, The samples all in charge.
For the lead time:
1, The items or material in stock, about 1 to 2 days after receipt samples charge ;
2, If the material no stock, about 3 to 4 days after receipt payment.

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• Could we replace the defect goods in warranty date?

YES. If the goods have a defect, and have to need get replace and help, You can immediacy contact the us for make remark and request replace.

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